# MODERN ESCAPES

## Privacy Policy

**Effective Date: October 14, 2026**

Modern Escapes (“Modern Escapes,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our websites, make a reservation, communicate with us, or stay at one of our properties.

This policy applies to our websites, including:

- https://www.modernescapes.com

- https://book.modernescapes.com

It also applies to personal information collected through our direct-booking services, guest communications, and property operations, except where a separate privacy notice applies.

By using our services, you acknowledge that your personal information will be handled as described in this Privacy Policy.

### 1. Information We Collect

We may collect the following categories of information:

**Personal and Contact Information**

- Full name

- Email address

- Telephone number

- Billing address

- Mailing address, when provided

- Other contact details you voluntarily provide

**Reservation and Stay Information**

- Reservation dates and accommodation preferences

- Number of guests

- Booking history

- Special requests and guest preferences

- Check-in and check-out information

- Communications relating to reservations

- Information about additional guests when provided by the primary guest

**Payment and Transaction Information**

When you make a reservation or purchase, we or our authorized payment processors may collect information necessary to process the transaction, including:

- Payment method information

- Billing details

- Transaction amounts

- Payment status

- Refund and chargeback information

Payment card information may be processed directly by third-party payment providers. Modern Escapes does not necessarily receive or store complete payment card numbers.

**Website and Technical Information**

When you use our websites, certain information may be collected automatically, including:

- Internet Protocol (IP) address

- Browser type and device information

- Operating system

- Pages visited

- Date and time of visits

- Referring websites

- Website interactions

- Cookies and similar tracking technologies

**Guest Communications**

If you contact us by email, telephone, text message, social media, or another communication channel, we may retain the information you provide and records of those communications.

### 2. How We Use Your Information

Modern Escapes may use collected information to:

- Process, confirm, and manage reservations

- Provide accommodations and guest services

- Process payments and refunds

- Send reservation confirmations and check-in instructions

- Communicate about upcoming, current, or past stays

- Respond to questions, requests, and complaints

- Maintain guest records and booking history

- Personalize guest experiences

- Improve our properties, websites, and services

- Analyze website performance and visitor behavior

- Detect and prevent fraud or unauthorized activity

- Enforce our Terms & Conditions and property policies

- Comply with applicable laws and legal obligations

- Send marketing communications, promotions, and special offers where permitted by law

We may also use aggregated or de-identified information to understand business performance and improve our services.

### 3. Reservations and Third-Party Booking Providers

Modern Escapes uses third-party technology and service providers to operate its reservation and property management systems.

These may include booking platforms, property management software, payment processors, guest communication systems, and related hospitality technology providers.

When you make a reservation, your personal information may be shared with these providers as reasonably necessary to:

- Process your booking

- Confirm availability

- Collect payment

- Send reservation details

- Coordinate check-in and check-out

- Manage your stay

- Provide customer support

These providers may process personal information according to their own privacy policies and contractual obligations.

If you book through an independent third-party platform, that platform's privacy policy may also apply.

### 4. Sharing Your Personal Information

We do not disclose personal information to unrelated third parties for their independent use except as described in this policy, with your permission, or as otherwise permitted by law.

We may share information with:

**Service Providers:** Companies that provide booking technology, payment processing, website hosting, customer support, communications, analytics, cleaning, maintenance, and other operational services.

**Property Owners and Managers:** Authorized individuals or entities responsible for managing or operating the accommodation you reserve.

**Professional Advisers:** Accountants, attorneys, insurers, and other professional advisers when reasonably necessary.

**Legal Authorities:** Government agencies, regulators, law enforcement, or courts when disclosure is required by law or reasonably necessary to protect rights, property, or safety.

**Business Transactions:** Parties involved in a merger, acquisition, financing, restructuring, or sale of business assets, subject to applicable legal requirements.

We require service providers to handle personal information appropriately where required by law or contract.

### 5. Cookies and Tracking Technologies

Modern Escapes may use cookies, pixels, analytics tools, and similar technologies to improve website functionality and understand how visitors interact with our services.

These technologies may be used to:

- Remember website preferences

- Maintain website functionality

- Analyze traffic and usage

- Measure marketing performance

- Improve booking experiences

- Display relevant advertisements, where applicable

Some cookies are necessary for the website to function, while others support analytics or marketing.

You can manage certain cookies through your browser settings or any consent controls made available on our website.

Disabling some cookies may affect website functionality.

Where applicable law requires consent for nonessential tracking technologies, we will seek that consent.

### 6. Marketing Communications

Modern Escapes may send promotional emails and other marketing communications concerning our accommodations, special offers, new properties, and related services.

Where required by law, we will obtain your consent before sending marketing messages.

You may unsubscribe from promotional emails using the unsubscribe link included in those messages or by contacting us.

Opting out of marketing does not prevent us from sending essential transactional communications, including reservation confirmations, payment information, or check-in instructions.

Marketing text messages, if offered, are subject to applicable consent requirements and opt-out procedures.

### 7. Payment Security

Payments may be processed through secure third-party payment providers.

Modern Escapes takes reasonable measures to protect transaction information and relies on authorized payment processors to maintain appropriate payment security controls.

However, no electronic payment system or internet transmission can be guaranteed completely secure.

We encourage guests to contact us immediately if they suspect unauthorized use of their payment information in connection with a reservation.

### 8. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

Access to personal information is limited to individuals and service providers who reasonably require it to perform authorized functions.

Despite these precautions, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

### 9. Data Retention

Modern Escapes retains personal information for as long as reasonably necessary to:

- Fulfill reservations and provide guest services

- Maintain appropriate business and financial records

- Comply with tax, accounting, and legal obligations

- Resolve disputes

- Prevent fraud

- Enforce agreements

- Fulfill other legitimate business purposes

Retention periods may vary depending on the type of information, applicable law, and operational requirements.

When information is no longer reasonably necessary, we will delete, anonymize, or securely dispose of it as appropriate.

### 10. California Privacy Rights

California residents may have certain rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, depending on whether the law applies to Modern Escapes and the circumstances of the information processing.

These rights may include:

- The right to know what personal information is collected and how it is used

- The right to request access to certain personal information

- The right to request deletion, subject to applicable exceptions

- The right to correct inaccurate personal information

- The right to opt out of certain sales or sharing of personal information

- The right to limit certain uses of sensitive personal information, where applicable

- The right not to be discriminated against for exercising applicable privacy rights

Modern Escapes will respond to verified privacy requests in accordance with applicable law.

If we engage in activities that legally constitute selling or sharing personal information, we will provide any required notices and opt-out mechanisms.

### 11. European and United Kingdom Privacy Rights

If the European Union General Data Protection Regulation (GDPR), United Kingdom GDPR, or related privacy laws apply to our processing of your personal information, you may have additional rights.

Depending on the circumstances, these may include:

- Access to personal information

- Correction of inaccurate information

- Deletion of personal information

- Restriction of processing

- Objection to certain processing activities

- Data portability

- Withdrawal of consent where processing is based on consent

- The right to lodge a complaint with an applicable data protection authority

Where these laws apply, our legal bases for processing may include performing a contract, complying with legal obligations, pursuing legitimate interests, and obtaining consent where required.

Personal information may be processed or stored in the United States or other jurisdictions where our authorized service providers operate.

Where required, we will use appropriate safeguards for international transfers.

### 12. Children's Privacy

Our websites and direct-booking services are not directed toward children under the age of 13.

Modern Escapes does not knowingly collect personal information directly from children under 13 through its websites without appropriate authorization.

Information concerning children may be provided by a parent or guardian when necessary to arrange a family reservation.

If you believe a child has submitted personal information to us without appropriate authorization, please contact us so we can investigate and take appropriate action.

### 13. Third-Party Websites and Services

Our websites may contain links to external websites, social media platforms, travel services, and third-party booking providers.

Modern Escapes is not responsible for the privacy practices or content of independent third-party websites.

We encourage users to review the privacy policies of any third-party services they use.

### 14. Property Security and Guest Safety

Certain Modern Escapes properties may use security devices or access-control systems for guest safety, property protection, and operational purposes.

Where applicable, these may include exterior security cameras, electronic locks, access logs, and related security systems.

Security devices will be used in accordance with applicable law and relevant booking-platform requirements.

We do not authorize surveillance devices in private interior guest living spaces.

Information obtained through authorized security systems may be used to investigate safety concerns, property damage, unauthorized access, or violations of applicable policies.

### 15. Your Privacy Choices

Depending on applicable law, you may be able to:

- Request access to personal information we maintain about you

- Request correction of inaccurate information

- Request deletion of certain information

- Withdraw consent where applicable

- Opt out of marketing communications

- Manage browser cookies and tracking preferences

- Exercise additional rights available under applicable privacy laws

Some requests may be subject to identity verification and lawful exceptions.

We will respond within the timeframes required by applicable law.

### 16. Changes to This Privacy Policy

Modern Escapes may update this Privacy Policy to reflect changes in our operations, services, technology, or legal obligations.

Any updates will be published on our website with a revised effective date.

Material changes will be communicated when required by law.

We encourage visitors and guests to review this policy periodically.

### 17. Contact Us

If you have questions about this Privacy Policy, how your information is handled, or would like to submit a privacy-related request, please contact Modern Escapes through the contact information provided on our website.

**Modern Escapes**  

Website: https://www.modernescapes.com  

Direct Booking: https://book.modernescapes.com  

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**Modern Escapes is committed to respecting guest privacy while providing a seamless, secure, and personalized hospitality experience.**